FAQ

At WOTDOO, we understand that the journey of finding the perfect product should be as delightful as the products themselves. To make your shopping experience seamless, we’ve compiled a list of frequently asked questions (FAQ) that cover everything from the types of products we offer to our shipping and return policies.

General

Do you offer wholesale options or collaborations?

Yes, we do! If you’re interested in wholesale inquiries or collaboration opportunities, please contact us. We welcome partnerships that align with the spirit of WOTDOO.

Do you have a showroom where I can view products in person?

Currently, we operate as an online-only store and do not have a physical showroom. We understand the importance of seeing products firsthand, so we provide detailed product descriptions, high-quality images and customer reviews to help you make informed decisions. If you have specific questions or need additional information about a product, feel free to contact us and we’ll be happy to assist you.

Can I customise the colour or size of my coffee table?

Currently, our coffee tables come in predetermined sizes and colours from our vendors to ensure high-quality standards. However, we’re always open to feedback, and we may explore customisation options in the future.

Are your housewares and decor items locally sourced?

Yes, a significant portion of our housewares collection is locally sourced from talented designers across Australia. We believe in supporting local craftsmanship and bringing unique, quality items to your home.

Are your decorative items suitable for outdoor use?

Most of our items are designed for indoor use. If an item is suitable for outdoor use, it will be clearly stated in the product description. Be sure to check the details for each specific piece.

Can I request gift wrapping for some purchases?

Currently, we don’t offer gift wrapping services. We love the idea though so watch this space!

How do I care for my coffee table?

Maintenance is a breeze! Simply use a soft, damp cloth for regular cleaning. For wood tables, avoid harsh chemicals and opt for wood-friendly cleaners. Check the vendor's product care guide for specific recommendations.

Can I contact customer support for assistance?

We’re here to help you! Head over to our Contact page to submit your inquiries, and we’ll respond promptly to address any questions or concerns you may have.

Shipping

Is shipping free?

Yes! We offer free shipping to most Aussie states and territories. Some exclusions apply to Western Australian and areas outside metropolitan areas which will include an additional $20 delivery fee, which will be added at the checkout.

How is shipping handled?

We work with our vendors to offer reliable shipping services to ensure your products reaches their new home promptly. Shipping options, lead times and estimated delivery times are provided in the product's description and during the checkout process.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package. If you have any concerns or need assistance, we’re just an email away!

Do you offer international shipping?

Yes, we want to offer international shipping to bring the WOTDOO experience to customers around the world! Just pop the product you'd like to purchase into your cart to see if you qualify.

Payments & Returns

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, PayPal and other secure payment options. We prioritise the security of your transactions to ensure a safe shopping experience.

What about Buy Now Pay Later as a payment method?

We’re working on this. Check back soon!

Can I return a product?

Absolutely! We want you to be happy with your purchase. Check our Refunds & Returns page for details on the process, timeframes and any conditions that may apply.